Delivery and Returns

Dennis Blatchley Ceramics is able to offer a simple delivery service across most parts of the UK. Your purchase will be carefully wrapped and packaged. All goods on our website are made by hand and sometimes there will be a short wait until more products can be made.

Providing your items are in stock, they will be sent via Royal Mail Signed For service. Once dispatched, delivery is usually between 2-5 days.

STANDARD UK DELIVERY

Standard UK delivery is charged by the weight, value of your order and number of boxes:

Up to 2kg costs £8.50

2kg - 4kg costs £11.50

4kg- 8kg costs £20.00

RETURNS

If you are not happy with your purchase, please email us at dblatchley12@icloud.com. Please let us know within 7 days that you would like a refund or if the goods are damaged or faulty.

Unfortunately, we cannot cover the cost of returning unwanted products, nor refund the initial delivery cost. Please also ask for proof of posting when returning items to us for your records.

We will process any refund due to you within 30 days of the day we receive your cancellation. We will aim to make refunds using the same method of payment as your purchase.